No proper sending service
The form may be trying to send directly from hosting instead of using authenticated SMTP.
If your contact form says “sent” but enquiries do not reach your inbox, the issue is often email delivery, SMTP, DNS or mailbox security — not just the visible form.
The form may be trying to send directly from hosting instead of using authenticated SMTP.
Google Workspace and Microsoft 365 often reject or spam messages that are not authenticated properly.
Email authentication records may be missing, outdated or conflicting with the website sending method.
The plugin, form tool or custom script may be sending to the wrong recipient or using an unsafe From address.
Axon checks the form, hosting, SMTP provider, DNS and mailbox rules so real enquiries reach the right people.